+4 Year Premium ASM Cloud VTL DC Ed. + Veeam Ess. Ent.

Item number: 3004453
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Shipping time: 1 - 3 workdays

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54.459,16 €

including 19% VAT.

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  • OUR SERVICE FOR YOU
  • Offers within 4 hours
  • Delivery of individual systems within 24 hours! possible
  • Payment on account possible
  • Leasing possible
Reaction time (depending on severity level):
Severity-Level 1 -  1 hour  (24/7 - Around the clock)
Severity-Level 2 -  4 hours (24/7 - Around the clock)
Severity-Level 3 -  4 hours (Mo.-Fr. 8-17 o'clock)

Support via:
Forum, Email, Telephone, Remote Support Session*
*The Standard Support Plan provides Remote Support Sessions only for Severity Level 1 production incidents

Installations-/configuration support**:
OS-configuration for smooth operation of StarWind
Network-Performance-Tuning
Disk performance tuning
SAN-Solution-Configuration
**StarWind does not support configuration of third-party client-side-hosts

Schweregrad / Severity-Level:
Severity 1:
Any incident caused by StarWind software that prevents the functionality of a production system and for which there is there is no temporary solution.
Severity 2: Any incident caused by StarWind software that prevents the functionality of a production system but has a temporary solution.
Severity 3: Any non-critical incident caused by StarWind software where the production system continues to function. All other incidents, such as general questions, are classified as Severity 3.
Markus Blatt
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